Refund Policy
Refund Eligibility
Time Limit
Refund requests should be submitted within 7 days of purchase. Statutory rights that apply in your country are not affected by this policy.
Credits and Usage
Credit packs are one-time purchases and credits do not expire. If you have already used part of your credits, we refund the unused portion on a prorated basis, and each request is reviewed individually.
How to request a refund
Contact Us
Email us at support@vidkiss.com with your refund request.
Provide Details
Include your account email, order number, purchase date, and a brief explanation of the request.
Submit Within 7 Days
Sending your request within 7 days of purchase keeps it inside the standard review window.
Processing Refunds
We review each request and reply by email. Approved refunds are returned to the original payment method; how long the money takes to appear depends on your bank or payment provider.
Changes to This Policy
We may update this policy periodically. Revisions will be posted on this page, and continued use of the Service after changes indicates acceptance of the updated policy.