Contact VidKiss

How do I manage my VidKiss credits or delete my account?

VidKiss sells one-time credit packs alongside optional monthly plans, so if you stay on packs there is no subscription to cancel and your credits never expire. Go to your billing settings to see your balance and purchase history. To delete your account, open Settings → Security.

Why did my VidKiss video generation fail?

Common reasons: overly long or complex prompts, real people or copyrighted characters in prompts and reference images, or sensitive content. Prompts are also subject to the content policies of the model provider that runs the generation.

Will a failed VidKiss generation consume credits?

Credits are deducted when a generation starts and are returned to your balance automatically if it fails. In rare cases the return can take longer to show up — email us with the time of the attempt and we'll sort it out.

The page looks broken or stops responding — what should I do?

This is often caused by your browser's built-in translation conflicting with the site's own translations. Please turn off browser translation and use the built-in language switcher instead — VidKiss is available in 11 languages.

Can I get a refund for my VidKiss purchase?

You can ask for a refund within 7 days of purchase. If you have already used part of your credits, we refund the unused portion, and each request is reviewed individually — email us with your order number. Statutory rights that apply in your country are not affected.

How do I report a VidKiss bug or issue?

Email us at the address below with a description of the problem and, if you can, the time it happened and the prompt you used. We'll look into it.